The cost of shipping will be calculated and displayed in the shopping cart before the order is completed.
For special situations in which you need the order immediately and want to pick it up personally from the store, please contact us by phone on +40 770 260 340 and we will find a solution.
Domestic orders are delivered within 24-48 hours after our team sends the confirmation.
The package will go to the address specified by you. Please use an address where you can be found on weekdays, between 9:00 a.m. and 6:00 p.m. The courier will only come during this time slot.
We prepare and deliver orders Monday to Friday, excluding public holidays. Orders received after 2pm will be processed and shipped the next day. Orders received after 2pm on Friday will be processed next week on Monday.
The delivery period begins with the receipt of the order confirmation email.
We do not assume responsibility for unforeseen delays related to the courier company.
In case of an exceptional situation that may delay the delivery, we will notify you in advance.
For orders placed outside the European Union (EU), customs duties may be charged. If applicable, payment of these additional charges shall be the responsibility of the buyer. Taxes will be paid upon receipt of goods. It is the customer's responsibility to check the local customs/tax values very carefully before placing an order on the www.myromanianstore.com website and, if applicable, undertake to pay the related tax amounts.
Please see the Terms and Conditions page.
I placed an order but...
If you change your mind and want to add a product to your order or cancel an ordered product or the entire order, no problem.
Please contact us by phone at +40 770 260 340 and we will help you.
It is very important that you notify us in advance so that we do not hand over the package to the courier.
If you cancel an order already paid for by card, we will immediately refund the amount to the same account.
Of course, it's our pleasure.
It is very simple. In the shopping cart you will see a space to leave a comment about the order.
All you have to do is write to us that you want to give a gift and we will take care to wrap everything nicely and not include the invoice in the package, of course. You will receive it by email.
If you'd like us to include a personalised handwritten message, please leave that in the comments as well.
Stock and larger orders
For any questions about products or availability, please contact us directly through the contact form available on the website, at the phone number +40 770 260 340 or through social media.
We will give you details, alternatives or pictures and together we will find a solution.
If you have a business or an event and want to give a gift to a larger group of people, we can help you.
In this case we will make a special order and charge an advance of 50% of the value of the products.
You can contact us by email at email@example.com or by phone at +40 770 260 340.
Return or Exchange
Law OG 34/2014 allows the return of products purchased online within 14 calendar days from the date of their purchase without penalties and without citing a reason.
Thus, if you want to return the ordered products, we will in turn return the value of the products to you, less the delivery charges.
The value of the returned products is transferred immediately after we take possession of these products and ensure their integrity.
For the return it is necessary that the products are intact and unused . You can notify us both by email and by phone of your desire to partially or totally return an order. We will respond within a maximum of 3 working days.
Refunds will be made within 14 days from the date of acceptance of the return by Original Tradition SRL.
Please see the Return Policy .
You can opt to replace the returned product with another available in stock. If you want to replace the returned product with another one available in stock, the return costs will be borne by you, and those with the delivery of the new product will be borne by us. Replacement with a product with a higher value requires payment of the difference by refund upon receipt of the parcel.
You can let us know through any of the communication channels and we will help you.
Please see the Return Policy .
Certificate of authenticity
We place great value on the authenticity of our products and can offer guarantees in this regard.
Each product is carefully selected directly from the artisans.
On request, we can include in the package a certificate of authenticity issued by my Romanian store attesting to the origin of the products.
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